Responsible Gambling

At Midnight Wins we take responsible gambling seriously. We want everyone to enjoy their time with us while keeping play under control, so we provide guidance, tools and support to help players manage time and spend. If you ever need help, contact our team or reach out to independent support services listed below.

Our player protection principles

We believe in clear, practical measures that protect vulnerable players and promote safer play. We encourage players to set limits, take breaks and seek help when gambling stops being fun. Our approach is focused on prevention, early intervention and easy access to support.

Activity-control tools

Deposit limits

Players can set deposit limits to control how much they add to their account. Typical options include daily, weekly and monthly limits. You can lower or remove a limit at any time via your account settings; increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap how much you are prepared to lose over a set period. These limits work alongside deposit limits and are a practical way to keep play affordable and predictable.

Time limits and account breaks

We offer tools to restrict session length and to take temporary breaks from play. You can set a short time-out from one hour up to several weeks, or request a longer account break if needed. These measures give you space to reassess your gambling activity.

Self-exclusion

If you feel you need to stop gambling for an extended period, you can request self-exclusion. Self-exclusion is a formal process that blocks access to your account for a chosen period. If you want to discuss self-exclusion, contact our support team via live chat or email at [email protected] and we will assist you.

Recognising problem behaviour

Look out for warning signs such as chasing losses, spending more time or money than intended, neglecting other responsibilities, or feeling distressed about gambling. If you or someone you know shows these signs, please take action early.

Practical tips to stay in control

Set realistic limits, only gamble with money you can afford to lose, take regular breaks and avoid gambling when stressed or under the influence. Use session timers and limit settings in your account, and keep track of your activity with responsible-play tools.

Professional help and support organisations

If you need professional help, contact organisations such as GamCare and BeGambleAware for confidential advice and counselling. These groups offer free support, self-assessment tools and local resources across the UK. You can also speak to our team at MidnightWins for guidance on account controls and next steps.